
Since writing my review of the Moleskine iPhone app, I’ve been thinking a lot about what makes a useful app. For me, a useful app has to do one of three things:
- Solve a problem the user faces at least once a week.
- Provide a creative outlet in an easy and delightful way.
- Provide a temporary escape or release from responsibilities, usually through gaming or music.
In addition to filling these three criteria an app has to be simple and intuitive enough to use that users will know how to use it the instant they open the app on download. Apps don’t come with instruction manuals — and if they do, you’re in trouble. The only guidance you can give the user is the brief text on the app page in the iTunes store and a handful of screen shots. The user typically views this information at the time of purchase and has probably already decided to purchase the app before coming to this page.
Once the user has downloaded the app the app provider is likely to have no contact with that user again, except to push updates. If users don’t understand the app on first open, it’s likely headed for the great shaking X in the sky.
Like Moleskine, lots of apps nail the first part of the equation by solving a problem, providing a creative outlet or providing an escape, but they fumble the second part of the equation badly by burying the apps usefulness in unnecessary UI candy that looks great on paper but provides nothing but a barrier between the use and the service. Or, they refuse to stop at solving one problem and pile on feature after feature until they’ve completely jacked-up the app. That is, they’ve created a jack-of-all-trades and a master of none.
Many others, of course, get it right. Here are a few apps that I think have this formula pretty well nailed:
PhotoSync
PhotoSync isn’t the sexiest app around, but until Apple introduces untethered syncing to the iPhone it’s a damn necessary one. PhotoSync allows users to send photos and videos from their phone directly to iTunes between devices sharing the same WiFi network. In other words, it solves a problems users face at least weekly, if not daily.
It has a fairly simple interface — users select photos, press a sync and then decide where they’d like to send the photos, users can also send photos to Facebook if they wish. This last part comes a bit close to feature creep, but the app is still simple and quick to use. I sent a minute-long video from phone to computer last night in about one minute, start to finish.
Feedly
Feedly is by far my favorite RSS reader for phone and computer. The app pulls in your Google Reader account settings and presents articles in a pleasing, browsable format broken down by subject. The magic sauce of Feedly isn’t that it looks incredible, it’s that its algorithmic mumbo-jumbo presents only some of the stories from your reader, based on what you’ve read in the past, what you haven’t been reading lately and what’s popular on your social graph.
For me, it solves the problem of having accumulated far too many RSS feeds in my life and not having the time or energy to deal with them through Google. Feedly just sorts it out for me and tells me what to read.
I also like that Feedly’s iPhone app doesn’t overload the user with social sharing options like some competitors. Instead, it allows you to simply post the story to twitter, email it, open it in a browser or copy the link. Feedly keeps you where the action is — reading your RSS feed.
Instapaper
Speaking of reading, there’s Instapaper — the undisputed king of getting it right on the iPhone and iPad. For those still using a Nokia flip phone, Instapaper is a service that allows you to save articles off the web onto your iPhone in a distraction-free reading environment. It solves two problems: saving articles to read later, and not wanting to read articles in a crapped-up website that isn’t formatted for you phone.
And that used to be all it did. However, Instapaper recently added “Friends” which allows you to see stories saved by people on your social graph and “Editors” which is a content discovery feature. These services sit, somewhat unobtrusively at the top of the user’s saved articles list. To be honest, I haven’t used them yet — I have a hard enough time reading all of the articles I save on Instapaper, let alone what my friends are saving. But I can see how these would be useful for users who spend a lot of time in the app, particularly iPad users.
Angry Birds
I will fully admit that I’m not a gamer. I have a few games on my phone, but they very rarely see action. However, I have to hand it to smash-hit Angry Birds for really capturing this idea of temporary escape and simplicity. I resisted Angry Birds for a long time, but when I finally downloaded it I saw what all the fuss was about. It is really the perfect game for the iPhone, providing 3-5 minutes (for me that’s the limit, at least) of pure escapism through the simplest of mechanisms — flick the bird, knock down the blocks.
Certainly, there are other games that have the simplicity of Angry Birds — paper toss comes to mind — but they don’t have the creative whimsy that makes Angry Birds special. Afterall, if I want toss paper balls into a trash can, I can do that in my cube. If I want to fight nefarious green pigs, well, there’s only one place I can do that.
(Image Genus Aves Iratus (Angry Birds) by Flickr user zero-lives.)